In 2009 we designed a online-train station for the new competitor on Austrian rails: the WESTbahn. In 2011 they started to drive from Vienna to Munich and backwards. So we were instructed to develope and design a relaunch of this site. The important part is a new ticket shop, which should be easy to use and absolutely intuitive.

Passengers of WESTbahn can buy their tickets either online or in the train itself. Our job was to program a complex system under an easy user interface.

(1) Conception, Wireframing and Process-definitions for the new online-portal and online-shop

At first, there was the conception: Which content should be included on WESTbahn.at? Which products will be offered? With the beginning of the process-definitions, we could start to do our first wireframes.

(2) The Design - with ongoing usability-tests and adjustments of the defined processes

WESTbahn 2009:

WESTbahn 2011:

(3) Programming - with ongoing tests and function control on base of the online-processes

We are in constant contact with the guys at WESTbahn ... and together we could relaunch the site on September 16th, 2011. Since then we have continously enhanced the portal.